Sylvia Sherwood, also known as the Steelclad Lady, is the handler of Twilight and was his superior officer and trainer in his early spy days. She is fond of Twilight actions, yet still is a severe boss. She is the direct person to keep on check the development of Opertion: Strix and always had one eye over his agent.
She works in the Westalis embassy as a secretary. It is know she had a daughter of the age of Anya Forger.